OPPORTUNITIES PROGRAM (SCORE)

Somalia has been a fragile and conflict affected country since the early 1990s and in spite of efforts by different actors it remains very fragile, with spillover effects threatening growth and stability across the Horn of Africa. Although there is renewed hope, years of infighting and degradation of state structures mean that Somalia has weak government machinery and the private sector is heavily constrained. The legal and regulatory environment to support business is poor and not evenly enforced, resulting in high levels of informality and uncertainty, which discourages long term investment and job creation and locks Somali traders from global trade.
Unlike in many countries where there is too much regulation and inspection, business registration and licensing is haphazard, and inspection capacities are poor, with some firms dictating to or ignoring some inspectorates, which waters down safeguards to the public, public health or environment. Public policies and services to support private sector growth are non-existent or weak; poor state coffers; low institutional capacities; and a weak policy dialogue framework. Chambers of Commerce across the country lack basic capacity to crystalize issues, undertake evidence based advocacy, mobilize members and lead in policy dialogue with government. In addition, Somalia ranked very low in the Starting a Business indicator (184 out of 190 economies) in the latest Doing Business survey.

The Federal Government of Somalia (FGS) through the Ministry of Finance (MoF) with support from the World Bank Somali Core Economic Institutions and Opportunities (SCORE) Program, a World Bank Group (WBG) program supported by a multi-donor trust fund, is implementing a series of activities to support financial and private sector development and strengthen formal provision of financial services in Somalia.
The development objectives of the SCORE Program are to: (i) improve the enabling environment for private and financial sector development; and (ii) catalyze private investment and job creation in key productive and service sectors. For the Ministry of Finance, the SCORE Program will help deliver governance capacity for financial sector development by strengthening the capacity of the Ministry to coordinate the analysis, formulation, implementation, and monitoring of financial sector policies, strategies and regulations; and, oversee FGS’s interventions in the financial sector.

For the Ministry of Commerce and Industry (MoCI), the SCORE Program will help develop mechanism to push entrepreneurs into formality, simplify the present licensing procedures, develop guidance for better filling and documentation, establish a one- stop- shop system for issuing trade license and business registration. The program will also help establish a business informational portal with key requirements that businesses operating in Somalia must comply with in order to conduct business legally.

OBJECTIVES OF ASSIGNMENT
The SCORE project is seeking the services of a highly qualifiedfirm(the “Contractor”) to conduct an institutional and ICTcapacity assessment at the One Stop Shop (OSS) for business registration anchored within MoCI, identify gaps and provide recommendations for technology and staffing improvements.
The Consultantwill work in close cooperation with the Project Implementation Unit (PIU) under MoF as well as the WBG Investment Climate (IC) team based in Nairobi that manages IC project in Somalia,and with members of the WBG ICT team based in Washington and Nairobi.

SCOPE OF WORK AND DELIVERABLES
The consultant shall exercise all reasonable skill, care and diligence in the performance of this assignment and is expected to carry the following tasks in accordance with recognized professional standards.
1. Institutional assessment of the OSS
The consultant shall undertake the following activates under this task:
a. Become familiar with the outputs of the ongoing legislative review at the OSS that is also being supported by the SCORE program;
b. Visit the OSS in Mogadishu and document the processes currently used (AS IS) in business registration and licensing activities;
c. Document critical baseline information such as number of registered business entities as well as number of entities registered per month;
d. Identify gaps in the current way of doing things and make recommendations on establishing a professional registry institution with the capacity to provide high quality services to the business community;
e. With reference to outputs of the legislative review, develop standardized business processes for all business registration and licensing activities undertaken by the OSS. This activity should take into consideration the following:
a. Evaluation of current business licenses;
b. Evaluation of need for notary services in registration of business entities;
c. Development of supporting processes such as framework for handling complaints;
d. Involvement of other institutions (other than MoCI) in the process of business registration and licensing;
f. List of business requirements to be fulfilled by the business registration software to be implemented at the OSS with the support of the SCORE project;
g. Identify staffing gaps e.g. registrar general, registration officers, registration clerks and develop ideal (TO BE) organization structure;
h. Identify training and hand holding requirements necessary for existing staff to fit into developed organization structure; and
i. Develop terms of reference (ToRs) for any roles that cannot be filled by existing staff e.g. registrar general.
The following deliverables will be expected in this task:
a. Detailed report on AS IS processes at the OSS;
b. Baseline information for all functions of OSS;
c. Detailing of gaps in the current processes and staffing;
d. Detailed report on TO Be processes to be adopted by the OSS;
e. Detailed list of business requirements to be fulfilled by the OSS business registration software;
f. Summary of upgraded OSS processes and list of requirements to be included in the Somalia business informational portal.
g. Recommended staffing model and organization structure; and
h. ToRs for any staff to be hired.
2. ICT capacity assessment of the OSS
The consultant shall undertake the following activities under this task:
a. Visit the OSS in Mogadishu assess and document any technologies currently present i.e. presence of hardware infrastructure such as computers, printers etc.;nature of connectivity if present including its bandwidth, medium of communication and cost of operation;any hosting capability; presence of electricity, how reliable it is and cost;
b. Assess and document any connectivity and power alternatives within the vicinity of the OSS as well as their costs; the Government of Somalia through a WorldBank assistance program has been implementing a fiber ring in Mogadishu to connect key government ministries (including MoCI) as well as communication rooms to facilitate access to this connectivity, the contractor should assess these resources and explore possibility of leveraging them for automation of the OSS operations – particularly for access to cloud hosting;
c. Assess the (cloud) hosting options that are available in Mogadishu and explore with the OSS staff their willingness to utilize cloud hosting services that reside within or are external to Somalia;
d. Assess in-house ICT capacity of the staff at the OSS i.e., whether they are computer literate; whether there is an ICT department;what job categories e.g. system administrators, software developers, database administrators etc. are present; what technologies they are familiar with, the total number of user staff they support etc.; and
e. Investigate the current database of business names and make suggestions on how this can be leveraged and made more readily available to government entities and other businesses prior to full business registry automation.
The following deliverables are expected in this task:
a. Detailed report of status on ICT at the OSS i.e. existing technologies, power, connectivity, hosting capability, staff capacity etc.;
b. Recommendations on closing any gaps identified in OSS ICT capacity including any training required for OSS staff;
c. Estimated costs for implementing any recommendations made; and
d. Detailed description of current list of business names and recommendations on enhancing the availability of this list.
TIMELINE
The timeline for the above tasks is eight (8) weeks. All deliverables must be delivered in Microsoft Office 2010 or later (i.e. Microsoft Word, Microsoft PowerPoint etc.). All deliverables will need to be accepted by the MoCI who will in turn share them with WBG for no objection.
QUALIFICATIONS AND EXPERIENCE
The contractor is required to meet the following criteria:
1. Have at least five (5) years’ experience in similar work, specifically business process analysis (experience in process development for business registration is an added advantage);
2. Have experience working in Somalia;
3. Have completed at least three (3) similar assignments in Africa, preferably in Somalia;
4. Have physical presence or representation in Mogadishu (use of remotely located subject matter experts supported by data collection teams on the ground is acceptable); and
5. Have the financial capability and sustainability to successfully complete the contract.
PAYMENT MILESTONES
The following are the payment milestones for the tasks:
1. 15% of total fee – mobilization fee upon singing of contract; and
2. 85% of total fee – on acceptance of all deliverables.

The Ministry of Finance now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.
Attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants under IBRD Loans and IDA Credits & Grants by World Bank Borrowers (January 2011) (“Consultant Guidelines”), setting forth the World Bank’s policy on conflict of interest. Please visit www.worldbank.org setting forth the World Bank’s policy on conflict of interest. In addition, please refer to specific information on conflict of interest related to this assignment as per paragraph 1.9 of Consultant Guidelines.
Consultants may associate with other firms in the form of a joint venture or a sub-consultancy to enhance their qualifications. A Consultant will be selected in accordance with the Consultant Qualifications Selection (CQs) method set out in the Consultant Guidelines. Further information can be obtained by sending email requests at the email address below. Interested Consultants may submit hard copies or email expressions of interest to the address below at or before 4.00 pm local Somalia time on Tuesday, July 11, 2017. Late bids shall be rejected.

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